Loftyart Shop FAQ

Orders & Shipping

What shipping options do you offer?
We offer free shipping on all orders in Taiwan, and selected free shipping worldwide, including all unframed prints and publications.

For shipping within Taiwan, delivery may be arranged to be made personally by a gallery team member, or by the following options: Chunghwa Post, HCT Logistics, or President Transnet (Heimao) (1 – 3 business days).

For shipping to Mainland China, we offer Chunghwa Post or SF Express (5 – 7 business days).

For International shipping, we offer DHL Express or Fedex (3 – 5 business days).

International orders may be subject to the country’s import fees, duties, and/or taxes. These are the responsibility of the recipient.

How do I place an order?
Once you contact Loftyart on a specific item, a gallery team member will work with you to confirm order and shipping details, process payment, and arrange shipping.

What types of payment do you accept?
We accept wire transfers in NTD and USD on all orders. For orders from Mainland China, we also accept WeChat Pay and Alipay in RMB. For orders from Canada, we also accept e-transfers in CAD.

Can I pick up my online order from Loftyart Gallery in person?
Yes, all online orders can be collected at Loftyart Gallery.

What is your return and exchange policy?
All sales are final. For damaged or defective items please contact us upon delivery.

Can I have my order shipped with insurance?
Yes, insurance may be arranged additionally.

Artworks

What is an unique work?
An unique work is an original artwork that is one of a kind and does not have multiple editions. 

What is a print?
A print is an artwork made by transferring an image from a medium onto a surface, typically paper. Printmaking often allows multiple copies or editions of the same image to be produced. Common mediums or methods of printmaking include screen printing, etching, and woodcut.

Why are artist’s signatures signed in pencil on prints?
Traditionally, the artist’s signature is signed in pencil to distinguish it from the printed image that is typically printed by ink. This demonstrates that the signature was signed and not printed. 

What is a Creative Industries Product?
In Taiwan, a Cultural and Creative Industries Product (wenchuang chanping) refers to an item that relates to art, design, and/or culture. In comparison to a conventional artwork, it typically has a higher number of editions and does not bear the signature of the creator. 

For all additional questions please contact us.

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